News & Events

Top customer care award for MJ Flood Technology

Leading IT services provider MJ Flood Technology today announced that it has taken the “Service Leader of the Year” award at the annual Irish Field Service Awards (IFSA). This prestigious award recognises MJ Flood Technology’s commitment to delivering outstanding service to its customer base incorporating product and service expertise, on-time delivery and after-sales care. Sponsored by O2 and Advanced Field Solutions, the annual Irish Field Service Awards are presented to companies across all industry sectors that have presented both operational and field service excellence throughout the year.

Commenting on the award, Brian Murphy, operations director with MJ Flood Technology said: “Our business ethos is one of consistent delivery in service excellence. We live or die by our ability to deliver consistently high customer satisfaction ratings and to differentiate our service quality from that of the competition. It’s very encouraging to have received the highest number of overall award nominations, representing a real testament to the professionalism nd dedication of our service teams, up and down the country.”

St. Vincent’s University Hospital is just one of the many organisations that nominated MJ Flood Technology for this award. Neal Mullen, deputy IT director said: “We have been dealing with MJ Flood Technology for almost two years and during that time we have logged almost 350 calls per year. They have met their 4 hours response time 98% of the time. The technical quality of their staff is very high and they are very easy to deal with. We now consider their staff to be part of our team.”

According to Declan Foley, Managing Director of Advanced Field Solutions and founder of the IFSA: “MJ Flood Technology’s win is even more spectacular in a year that saw a 400 percent increase in nominations competing for Service Leader of the Year, an award that recognizes true leadership by example. Congratulations to MJ Flood Technology for upholding a vision that excellent service matters to everyone: employees, stakeholders, and most importantly, the customer.”