Dublin, 30th September, 2015: Leading cloud services provider, MJ Flood Technology today announced its entry to the Swiss market, thanks to a six-figure contract for Microsoft support services with the country’s largest private telecommunications provider.
Sunrise Communications AG has contracted MJ Flood Technology to assist with its launch of Microsoft Office 365 to the Swiss market by providing multilingual activation and support services to its Small Office Home Office (SOHO) customers.
This brings to 165,000, the total number of Office 365 users supported by MJ Flood Technology across Ireland, UK, Germany and Switzerland.
The initial phase of the contract focuses on supporting OneDrive for Business, part of the Office 365 suite, which offers users up to 1TB of secure online storage.
Office 365 is Microsoft’s successful cloud-based productivity suite for business, consisting of email, document sharing, online conferencing and cloud data storage.
Commenting on the deal, James Finglas, managing director with MJ Flood Technology said:
“We’ve built a strong reputation among European telcos for business process outsourcing around the Microsoft Office 365 stack. By choosing to use our Office 365 Centre of Excellence, telcos can reduce time to market, achieve higher than average license activation rates and boost their traditional telephony services with new revenue streams based on cloud services,” he said.
Cloud services are a big part of the Sunrise business strategy, according to Teresa Martinez, business development manager for Microsoft’s Cloud Solution Provider program with Sunrise:
“As a telco, a key part of our business strategy is to offer cloud services. But the most important factor for us is that they are connected to our carrier services, with innovative, cost-effective mobile tariff bundles that offer real value to our customers,” she said.
“We’re operating in a mature market so the only way we can differentiate ourselves is to base it on service or operation fulfilment. The majority of our SOHO aren’t fully aware of the potential business benefits of the cloud so we are making an investment in a high level of service and dedicated support to accompany them as they start their journey.
“Having multilingual support in German, French, Italian and English is crucial for us to deliver the best service experience.”
Brian Murphy, director of cloud services with MJ Flood Technology believes it’s vitally important that telco customers are successful in the launch and delivery of cloud services throughout the entire customer journey, from sale through to activation and post-sales technical support.
“Sunrise has done a great job of understanding their customers’ journey which in turn has led to very high sales volumes, activation and adoption rates,” he said.
The main channel for reaching SOHO customers is through Sunrise’s network of 94 retail stores, staffed by up to 500 sales advisors. OneDrive for Business does not have strong brand recognition in Switzerland but retail staff can easily explain the benefits of the solution, which is ideally suited to mobile business owners, sales professionals or field-based employees.
“In some ways, this segment is similar to consumers as many work from home or are in start-up phase,” said Martinez. “They start to develop business needs and as they grow and add employees, they need to share business information. OneDrive for Business is ideal for that. Customers have to get used to this way of working instead of having everything stored on the desktop.
“We chose MJ Flood Technology for our Office 365 launch as they offered the best service and had the added experience of working in the telco market. We could have easily chosen another organisation to provide support but the team demonstrated real understanding of our processes and operating environment and this gave us confidence in them,” said Martinez.
Sunrise will look to launch the full Office 365 suite to its SOHO customers in early 2016.
About Sunrise Communications AG
Sunrise is the largest private telecommunications provider in Switzerland that covers the full range of telecommunications: Mobile, landline network, Internet and digital TV. Sunrise focuses on its customers’ needs and satisfaction to delight them with innovative products and services.
Sunrise has the aim to be the most innovative and most customer friendly telecom company in Switzerland. Therefore we live the values of transparency, fairness and customer orientation.
About MJ Flood Technology
MJ Flood Technology specialises in total ICT solutions. Its business includes a full communications portfolio incorporating network infrastructure and security, content management, disaster recovery, and cloud-based managed services. MJ Flood Technology is part of the MJ Flood Group of companies, a wholly-owned Irish operation established in 1935. Its team of technical professionals are accredited to the highest industry standards and the company is a Microsoft and HP Gold Certified Partner. MJ Flood Technology has its headquarters in Dublin with eight regional offices. For more information, see www.mjf.ie