Remote Managed Services from MJ Flood Technology consist of various service level offerings that provide affordable, proactive IT management and support. Utilising our unique framework for providing managed IT services, MJ Flood Technology provides a range of proactive services designed to optimize your technology investment and maximise the productivity of your people and business.

For smaller organisations, our Remote Managed Service can act as your very own IT department.  For larger organisations, our service complement the skills of your existing in-house staff, allowing them to concentrate on IT projects and tasks of a more strategic nature.

Remote Managed Services Account Manager Your dedicated Remote Managed Services Account Manager will ensure you understand exactly what you get from the service. This will include a comprehensive Service Level Agreement (SLA) that is customised to your needs and will cover all your IT requirements. A site visit to our Network Operation Service (NOC) can also be arranged so you can experience the service first hand. Your Account Manager in conjunction with the Remote Managed Services Team can be contacted to assist in any issues that may arise and also help you with future IT projects and budgeting.
Virtual Administrator
 The Remote Managed Service introduces what we like to call a “Virtual Administrator” to your environment, using the latest Management tools we monitor your environment and react to all issues that may arise. This enables your company staff to concentrate on your business needs and MJ Flood Technology on your IT needs. The “Virtual Administrator” is always-on and therefore we can offer a 24x7x365 service.
Asset Management Our service can at any time produce valuable asset information of your IT devices. The detailed information includes, computer, laptop and server hardware, software and licensing details. These reports can help your organisation budget for future IT improvements and enhancements.
Monitoring and Alerting Our service is designed to provide customised monitoring of your IT devices and applications, i.e. we understand that one size does not fit all. We monitor each customer’s individual needs. Once an alert is logged in our NOC, we acknowledge and address same before it causes issues for your business.
Data Security Your data is essential to your business operating smoothly and therefore it is a high Priority for us. At MJ Flood Technology, we will provide continuous monitoring on your backup, anti-virus, spam and web filtering software ensuring that your data is secure and available to you.
Patch Management Hardware & software updates are regularly release by IT Manufacturers. We will scan your site at weekly intervals and if necessary will approve and deploy these updates on a monthly basis.
Reporting We will provide you with intelligent reporting each month. This will provide you and MJ Flood Technology with valuable information on how you IT Infrastructure are performing. On a quarterly basis your account manager will meet with you and will highlight any potential issues that may arise on your site and therefore help you plan for future IT requirements.
Remote Support and Service Desk Our experienced and qualified staff will address all issues remotely and therefore provide you with a quick resolution. All customers can have direct access to our service desk to allow them track the status of any issues been dealt with