The main function of this role is to act as a customer liaison for new managed services contracts. The candidate will be the first line of contact with the customer and will be responsible for the day to day management of support requests, including logging, prioritising, assigning, and monitoring cases.
This author has yet to write their bio.Meanwhile lets just say that we are proud Deirdre contributed a whooping 140 entries.
Entries by Deirdre
We are currently hiring a professional services engineer to work with our enterprise customers to analyse, specify and implement Skype for Business Solutions.
We’re currently hiring an enthusiastic Sales Executive. It’s a great opportunity to join a vibrant team working in cutting edge technology application.
We currently have two openings for Technical Services Engineers. Reporting to the technical support lead, there is a strong emphasis here on Enterprise Infrastructure Support – Storage, Compute, Virtualisation, Network technologies. Your role will involve interfacing with our customers and resolving technical problems to stated service level agreements.
We’re currently hiring a Senior Professional Services Engineer. Reporting to the Professional Services Team Lead, your role will involve interfacing with our customers and resolving technical problems to stated service level agreements.
We have three open positions for Tier 1 Helpdesk Engineers. Reporting to the Helpdesk Team Lead your role will involve providing technical support to our customers through our helpdesk.
Office 365 and the services within it provide true collaboration and we-centric productivity that gives serious competitive advantage to those that embrace it. By 2020, a corporate “No Cloud” policy will be as rare as a “No Internet” policy is today, according to Gartner. Read more in Paul Caffrey’s latest blog.
Join us on November 18th for the next in our CIO Executive Lunch series focusing on digital disruption in the workplace. Former rugby international and broadcaster, Alan Quinlan will share his thoughts on transformation and change. Strictly by invitation only.
Grafton Merchanting, Ireland’s largest builders’ merchants enjoys a robust and resilient IT infrastructure, capable of supporting new business applications into the future, following a major upgrade delivered by Hewlett Packard Enterprise (HPE) and MJ Flood Technology.
Join us on September 7th next for an event focusing on cloud migration for local government. Strictly by Invitation Only.